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Can't login on mobile
bballconnor Offline
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Post: #1
Can't login on mobile
For some reason, I can't seem to log in on my phone. It's weird because I can log in on my laptop no problem, but when I try to do it on my phone, it won't let me sign in. I've tried clearing my history, resetting my password, and even deleting Chrome and reinstalling it, but no matter what, it won't let me sign in.

Any help would be greatly appreciated!

Thanks!
March 29, 2017 3:19 pm
  
admin Offline
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Post: #2
RE: Can't login on mobile
Sorry for not responding sooner. Are you able to test this issue with Firefox (available through Play)? This will allow us to determine if the issue limited to Chrome on your device or the device as a whole. Also, have you been able to login on a mobile device in the past?
April 3, 2017 11:28 pm
  
bballconnor Offline
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RE: Can't login on mobile
(April 3, 2017 11:28 pm)admin Wrote:  Sorry for not responding sooner. Are you able to test this issue with Firefox (available through Play)? This will allow us to determine if the issue limited to Chrome on your device or the device as a whole. Also, have you been able to login on a mobile device in the past?

Yes, I've been able to login on mobile before. I tried Firefox, and it does work there. My best guess is that it has to do with my Google account (I changed my password a while back). But then again, it still works fine on the Chrome app on my laptop, so it might just be my device (Samsung Galaxy S7).

Thanks for the help!
(This post was last modified: April 4, 2017 7:33 pm by bballconnor.)
April 4, 2017 7:33 pm
  
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